Maybe I was too ambitious for this project. I tried to print a fairly complex object on a Zortrax M200 3D printer and it worked quite fine - I setup the printer and also did the file prep. The problem was that the Zortrax printers use the same material for support and for the actual object - so breaking away the support ruined my object. 

For now, the same file seems to not print out on the Ideate printers. I'm trying to find out why.