Insights:

Now taking the above two data streams and overlapping them on “housing conditions in hill district” map in the background, gave us a clear picture of the discrepancy in the transfer of there requests from one authority to the other. The 311 is a database involved by public and in itself is an engagement mechanism. However, there seems to be a gap between this system and the data available with the county. This means that there is a problem with the way the system is set up to engage the residents.